“A few years ago, it was close to impossible to send money, foodstuff and other essentials to our loved ones in the correctional facilities. However, with Securus, the cells have become a little bit more humane than a room with a small and uncomfortable bed.” These are the words of one of the clients who have been using the services offered by Securus Technologies. There are thousands of others who recommend this company, saying that it is the best thing that has happened to the correctional facilities in a long time.
A second customer, one who had been dealing with a suspected fraud case at the workplace also spoke about the services offered by Securus. He confided that when he realized that he might be dealing with a criminal, he started looking for a way to get to the bottom of the case. He read reviews of Securus and decided to try their services. Within a short time, he had managed to communicate with the strong customer service representatives, and they had installed the monitoring equipment for him. The rogue employee was caught trying to bring in contraband, and he was fired and prosecuted.
The Background of Securus
Securus is a prison Technologies Company that is based in Dallas Texas. The company was founded in 1986 and has changed the way service delivery is done in these systems. They have regional offices in Georgia, Texas, California and many other locations across the country. Currently, they serve more than 20,000 correctional facilities and are still growing. They offer monitoring, debit phone services, and video services. The better business bureau has accredited them for professionalism, service delivery, and excellent customer relations. The company also offers satellite tracking and video calling services, such that you can speak with a loved one in a correctional facility without having to leave your house.
For those whose loved ones are in prison, it can be pretty difficult to stay in touch with them. Along with tackling their professional life and personal commitments, they also need to take out time to drive to the prison for meeting with their loved ones for just a few minutes. As someone, who has undergone the agony, I cannot thank Securus Technologies to provide a unique solution to this problem.
Securus Technologies, one of the leading providers of technology solutions to prisons and correctional agencies, has introduced video visitations in many of the prisons that they serve. While a lot of people were reluctant about using this service, they now understand the benefits that such service providers to the prisoners and their family and friends outside. Securus’ remote Video Visitation service allows the inmates to connect to their families through video over smartphone or desktop. The visitors no longer have to book an appointment or miss their work to make visits. They can do so at their convenience from their home or workplace when they want.
Through video visitations, Securus Technologies has been able to provide the prisoners a chance to engage with their loved one during the holiday season or on special days like birthdays and anniversaries. It was something that they were not able to do before video visitations came along. This new technology is also making the works of the correctional officers much easier as the number of traditional visitations is slowly declining with more people opting for virtual visitations. Having used the services of Securus Technologies for a few months now, it has made my life simpler and allowed me to be in touch with my partner who is in prison. I can still go to work regularly and do not have to take a day off to visit him or to celebrate special days with him.
Finding drugs in the prison is an ongoing battle that me and my fellow corrections officers work hard at each day. If we were to simply let our guard down for a single day, the influx of drugs in the hands of the inmates would be uncontrollable. The issue we have with drugs in the jail is that inmates tend to become even more dangerous than they already are, so they put me, my officers, visitors, and other inmates at risk.
To battle the flow of drugs in the prison, we spend a considerable amount of time trying to search each and every visitor who comes through security. These visitors know that they risk their own freedom if caught trying to bring drugs to the inmates, but many will risk it for the sake of helping friends or family. Our team is trained at being able to find drugs on a person, but it is not an exact science. Think for a moment about all the things you may be carrying into a jail that seem harmless, but in the hands of an inmate could be turned into a deadly weapon. Things like pens, toothbrushes, and even paper clips, all potential weapons.
In the constant battle to uncover sources of drugs in the prison, our warden recently gave the approval for Securus Technologies to install an inmate call monitoring system that was going to completely change the way we listened to inmates on the telephone. Securus Technologies is headed by CEO Rick Smith, and he assured my staff that his one thousand employees are all committed to the objective of making the world safer for all of us.
Within days of learning how to use the LBS software, we discovered some drug-related concerns that would have normally slipped through the cracks. On one call, we found out where inmates are hiding drugs in their cells. On another call, we found out which inmates were getting and selling prescription drugs to other inmates. We even picked up on chatter between inmates talking about who would bring drugs to the jail. perhaps the most troubling and revealing call was where a top-ranking gang member in the jail was talking about how his soldiers on the street were to risk it all to get him drugs in the visitor center.
Now we have what feels like a new team of officers on the call system alerting us to any issues we need to attack immediately.
Rick Smith is a visionary leader. He has played a pivotal role in enhancing the success of various companies, including Securus Technologies. The talented and dynamic business leader has proved to be one of the transformative leaders in the IT industry. He has been an inspiration to many people in the technology sector. Through Rick’s leadership, the company has grown and expanded its client base in the United States to over one million customers. Over 120,000 inmates use the company’s services to connect with their families and friends. In addition, Smith has spearheaded several mergers and acquisitions that have helped Securus Technologies to dominate the inmate communication industry. Some of the companies that Securus has acquired or merged with include Evercom, Syscon Justice Sytems, and T-Netix. Moreover, Rick has helped the company to invest over $600 million in various projects, including upgrading and innovating technologies, securing patents, research and development, and merger and acquisitions.
The most significant acquisition that the leader facilitated was the purchase of Syscon Justice Systems, the then leader in offender management systems. Through this acquisition, Securus’ profitability and productivity grew exponentially. The company became the new world leader in the field. The Dallas-based company has continued to develop innovative products and services, which have cemented their dominance in the offender management industry.
Know more: http://healingmagic.net/2016/11/24/securus-technologies-ceo-richard-a-rick-smith-comments-about-positive-emails/
Rick Smith is not new in the competitive information technology industry. The business leader has rendered his services for different companies. To this end, he has gained immense experience and knowledge in diverse industries. In his long and successful career, Rick Smith has continued to devise world-class products and services for his clients. The executive has worked for Frontier Corporation and Eschelon Telecom Inc. At Eschelon, he served as the chief executive officer. Under his leadership, the company’s business volume increased ten folds from $30 million to $350 million. In 2005, his visionary leadership enabled the company to launch its Initial Public Offer successfully. The corporation was able to raise adequate resources which was used to expand its operations.
Besides hard work and personal dedication, Rick Smith’s success has been informed by his sound educational background. The executive leader holds a bachelor’s degree in electrical engineering, master’s in mathematics, and a master’s in business administration. These academic qualifications have helped him to have a successful career in the IT Sector. Rick joined Securus Technologies in 2008 as the CEO. His appointment was announced by the chairman of the company, Richard Falcone. Smith’s leadership has helped Securus to receive different accolades, including the Gold Stevie Awards in customer service training in 2016. He continues to work tirelessly to ensure that the company remains ahead of its competitors. Smith sits on the boards of Integra Telecom Inc and Eschelon Telecom Inc. Read more on PRNewsWire.com.
I am in charge of security in our local prison, keeping drugs from getting into the prison and the hands of the inmates. When I first was employed by he prison, my only duties were checking all the visitors for contraband. As the years have passed, we have developed other techniques for identifying drugs entering the jail.
Each morning we still make sure that every visitor into the jail is thoroughly inspected before they can see the inmate. This does cut down on a significant amount of the drugs getting into the jail, but not completely. We do surprise daily cell inspections and have to really pay close attention to every inch of the cells because these inmates have become quite crafty at hiding things.
If we could stop the drugs at the door, they would never get in the cells. As a rise in drugs use has been the trend of lately, we thought we would contact Securus Technologies and have them install their inmate communication system to help us to identify instances where the drugs were getting through our security. In the past, monitoring these calls has been problematic because gang members have their own languages that they use to tell family how and where to get the drugs through our security.
Once I was trained on the LBS software, I became better at spotting those instances where the inmates were telling their soldiers or mules on the outside how to get the drugs into our prison. Being able to arrest those in possession of the drugs before they even came to the jail has really helped to cut down on the amount of contraband in our jail.
The team at Securus Technologies trained us all to use the technology and to be able to stay just one step ahead of an issue that was getting out of control.